The Ancient Factory
Last Updated: July 12, 2025
At The Ancient Factory, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website, make a purchase, or interact with us.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
When you place an order, contact us, or sign up for updates, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping and Billing Address
- Payment Details (processed securely via third-party gateways)
b) Non-Personal Information
We may also collect data such as:
- IP address
- Browser type
- Device information
- Pages visited on our site
- Referral source
This data is used to improve website performance and user experience.
2. How We Use Your Information
Your information helps us:
- Process and fulfill orders
- Communicate updates or respond to queries
- Provide order confirmations and tracking details
- Improve our website and services
- Send occasional newsletters, offers, or product updates (only if you opt in)
We do not sell, rent, or trade your personal information to third parties.
3. Payment Information
All payments are processed through secure third-party payment gateways. We do not store your card details on our servers.
4. Sharing Your Information
We may share your data with:
- Delivery and logistics partners (for shipping your order)
- Payment processors (to handle transactions securely)
- Legal or regulatory authorities (only if required by law)
All third-party partners are obligated to maintain data security.
5. Cookies
We use cookies to:
- Recognize returning users
- Store items in your cart
- Track website analytics and performance
You can modify or disable cookies through your browser settings. However, this may affect the functionality of certain parts of the website.
6. Data Retention
We retain your data for as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
7. Data Security
We take appropriate technical and organizational measures to protect your data. While no method is 100% secure, we follow best practices to safeguard your personal information.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
To exercise any of these rights, email us at info@theancientfactory.com.
9. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
11. Contact Us
For questions about this Privacy Policy or your personal data:
📧 info@theancientfactory.com
📞 +91 78271 48969